FAQ

   
Q. What are your store hours?

 

A.

Monday-Thursday - 10:00am - 7:00pm

Friday & Saturday - 10:00am - 6:00pm

Sunday - Closed

   
Q. What forms of payment do you accept in your stores?

A.

We accept cash, business/school checks and purchase orders, as well as most major credit cards (Visa, Mastercard, American Express, and Discover).  Sorry, we do not accept personal checks.
   
Q. Who is tax exempt?

 

A.

Someone who is being reimbursed by a non-profit organization (such as a public school or church) qualifies for tax exemption. However, Teacher Heaven must have a current sales tax exemption form on file for your organization. Businesses who are reselling merchandise purchased at Teacher Heaven must provide a resale certificate.
   
Q. Does Teacher Heaven carry STAAR materials?

A.

YES! We have several book series with a few titles also in Spanish. (All STAAR books are non-returnable) We also carry other items like motivational testing pencils, pencil flags/bookmarks.
   
Q. Does Teacher Heaven carry homeschool materials?

A.

Yes!  We carry Saxon Math curriculums.  Many homeschool parents shop our huge selection of workbooks and resources including posters, maps, and hands-on learning materials in all subjects.
   
SHIPPING/ONLINE ORDERING QUESTIONS:
   
Q. How is my shipping determined?
A. Teacher Heaven assesses actual shipping charges once they are determined.
   
Q. How long will it take to get my order?

A.

We estimate that your order should reach you within 2 weeks, at the very most. However, there are special cases where it may take longer (backorders, etc). We will notify you should such a case arise.
   
Q. I would like my items shipped faster to me, can I do this?

A.

Yes!  Expedited deliveries may be subject to additional shipping charges based on weight, size, and transit time. Please indicate in the "Comments" section what your shipping preference would be or the required arrival date.
   
Q. Can you ship internationally?

A.

Most certainly! However, international orders are subject to additional shipping charges based on size, weight, and destination. All international orders are shipped USPS.
   
Q. How do I make my order tax exempt?

A.

Please indicate in the "Comments" section of your order that you are tax exempt and we will remove the tax for you when we process your order.  Payments are processed manually, so your total at checkout can be altered to reflect tax exemption after your order has been placed.
   

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